Information We Collect
Visitors can browse this site without disclosing any personally identifiable information. However, we do track information provided to us by your browser, including the website you may have came from, your IP address, domain name, the type of browser you use, the time and date of access and other information that does not personally identify you. FLUIDS iQ may use server and browser information to customize our offerings and presentations. Visitors registering for and\or purchasing the Services are asked to provide identifying information, such as name, date of birth, billing and shipping address, payment information, email and phone number (“Personal Information”). On the registration and\or ordering screens, we clearly label which Personal Information is required and which information is optional. We may also collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, etc. We may also ask you to provide additional information such as your e-mail address, if and when you want to obtain additional services or information, or to resolve complaints or concerns.
Use of your Personal Information
We process Personal Information for the purposes which we inform you about when we ask you for that information. For example, we may collect and use Personal Information to provide you with products or services you request, to market products and services which we think may be of interest to you, or to communicate with you for other purposes that you have consented to. You may opt-out at any time from receiving our information, which you have consented to receive, by following the instructions as mentioned in any correspondence we may send to you. It is your choice to submit Personal Information to us. When you voluntarily provide us with your Personal Information, we will assume you consent to our collection, use and disclosure of that information for the purposes identified at the time of collection. Information you send to us is used only to help address your request and is otherwise kept confidential. We may, however, transfer Personal Information to third party service providers that assist us with carrying out these above mentioned services and\or disclose your Personal Information for any other purpose permitted by law, or to which you consent.
We strive to keep your information complete, accurate and up to date. If, at any time, you believe your Personal Information is inaccurate, if you would like to know whether we have your Personal Information on file, or if there are any changes that you would like to make in your Personal Information, we ask that you do so in your FLUIDS iQ account or please write to us so that we may make the necessary changes or answer your request. If, for matters of law, we must deny access or refuse to correct your Personal Information, we will provide the reason why. In the event that FLUIDS iQ is acquired, sold, or merges with another entity, your Personal Information will be transferred and you will be notified.
At any time, if you wish to close your account with us and delete your Personal Information, we will do so based on written request. If, however, in order to comply with legal or regulatory standards, we or any of our third party service providers are required to retain and\or disclose your Personal Information, we will notify you through the contact information that you have provided us.
If you are a resident of the European Economic Area (“EEA”), you have certain data protection rights in accordance with the European Union’s General Data Protection Regulation (“GDPR”). In certain circumstances, you have the following data protection rights:
- To access, update or delete your Personal Information. Whenever made possible, you can access, update or request deletion of your Personal Information directly within your account settings section. If you are unable to perform these actions yourself, please contact us.
- To have your information rectified if that information is inaccurate or incomplete.
- To object to our processing of your Personal Information.
- To request that we restrict the processing of your Personal Information.
- To be provided with a copy of the Personal Information.
- To withdraw your consent at any time where FLUIDS iQ relied on your consent to process your personal information. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
If you have any questions, complaints, of wish to exercise your rights under the GDPR, you may contact us directly. We will consider and address your request in accordance with applicable laws
Notwithstanding the foregoing, we reserve the right to keep any information in our archives that we deem necessary to comply with our legal obligations, resolve disputes and enforce our agreements
Your Personal Information is protected by FLUIDS iQ using physical, administrative and technical measures appropriate to the sensitivity of such Personal Information. Personal Information may only be accessed by persons within our organization or by third party service providers with whom we may contract to supply the Services, who require such access and only in accordance with our privacy policies.
When you choose to communicate Personal Information or confidential matters with us via email, please keep in mind that it is not a 100% secure medium.
You should also endeavor to keep secure any and all authentication information that you use to access the Services. You should not share your authentication information with any third parties and you should inform FLUIDS iQ immediately of any prohibited use of your authentication information. FLUIDS iQ cannot keep safe the Personal Information that you voluntarily release publicly to a third party or if you request that we do the same on your behalf.
FLUIDS iQ® Inc.
Attn: Privacy Officer
340 March Rd #400
If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at:
Office of the Privacy Commissioner of Canada
30 Victoria Street